FAQs

A Mystery Scoop is a fun and exciting way to shop for cute items like stationery, beauty products, jewellery, and hair accessories. Instead of choosing each item individually, you get to enjoy the surprise of discovering what’s inside!

When you select the Classic Mystery Scoop box, you choose how many “scoops” of beads you’d like. Each scoop is taken from a bowl, and the beads you receive correspond to different items across the product categories. Every bead represents a surprise pick, making the experience feel like a lucky dip filled with adorable goodies.

You will receive a guaranteed minimum of 12 items per scoop, with no maximum limit. I also like to throw in cheeky upgrades or extra items as I go, as creating your mystery scoop boxes is as fun for me as it is for you to receive!

It’s a playful, surprise-filled way to treat yourself or someone else while collecting a mix of aesthetic items you’ll love.

No — part of the fun of a Mystery Scoop is the surprise, so you won’t be able to choose your exact items.

However, you’re more than welcome to leave notes at checkout with your colour or style preferences, as well as any likes or dislikes based on items you’ve seen on social media. I’ll always do my best to accommodate these requests and tailor your scoop where possible.

Please keep in mind that these are just preferences - I’ll always try my best to match them where I can, but they can’t be guaranteed.

Scoop Society Co’s overall style leans towards soft, aesthetic tones — predominantly pastels and neutrals. Common colours across our stock include pastel pink, purple, green, and blue, alongside neutrals such as black, grey, beige, white, cream, and tan. We also carry some dusty shades (like muted pinks and greens) as well as touches of yellow. While other colours like reds and oranges do appear, they’re not featured consistently across our range. Common patterns and styles may include but are not limited to florals, hearts, bows, fruits, soft vibes, pretty, summery, and moody.

You’re always welcome to note your colour and style preferences, and I'll do my best to create a box that celebrates you and your style, but please be aware that specific colours/styles may not always be available.

Please also note that I do not offer character scoops at this stage.

A Scoop Society Co Mystery Scoop is perfect for you if you love soft, aesthetic styles - think pastels, neutrals, and gentle patterns like florals, bows, and hearts. If you enjoy the excitement of a surprise package and discovering a curated mix of cute goodies, you’ll definitely love the Mystery Scoop experience.

The Classic Mystery Scoop Box suits a wide range of people - whether you're buying your very first aesthetic set of stationery and beauty items, or you’re already a collector looking to add more cute pieces to your stash.

It might not be for you if:

• You’re specifically looking for character-themed scoops
• You’re after high-end or luxury items - I focus on keeping scoops affordable and accessible, which means they may not suit everyone’s expectations
• You don’t enjoy a bit of mystery or uncertainty in what you’ll receive

While I always make sure your scoop offers great value and a thoughtful mix of items, the surprise element is a big part of the experience - and I understand that’s not for everyone. If you prefer knowing exactly what you're getting, stay tuned for curated kits, which will be released as an alternative option 💖

The Lucky Bear is a fun little bonus hidden within the Mystery Scoop experience! It’s a single clear bear-shaped bead that gets added into the Mystery Scoop bowl before scooping begins.

If you happen to scoop the Lucky Bear you’ll receive an entire extra scoop completely free.

The more scoops you purchase, the higher your chances of finding the Lucky Bear. And to make it even sweeter, if you order 10 scoops, the Lucky Bear is automatically “scooped,” meaning you’ll receive an 11th scoop free… that’s 110+ items in total!

Packing videos are currently shared at random - I post lots of them, but there’s no guarantee that every order will be featured.

I know how special it is to see your order being packed, so this is something I’m looking to offer as a guaranteed add-on in the future.

Scoop Society Co does not offer refunds for change of mind on any purchases. As Mystery Scoops are a surprise experience, refunds also aren’t available for items that may not suit your personal taste or preferences.

However, if you receive any damaged or faulty items, please reach out within 48 hours of receiving your order at info@scoopsocietyco.com, and this will be happily sorted out for you.

Please note that minor variations or differences (such as colour tones or small imperfections) are not considered faults.

This policy does not affect your rights under Australian Consumer Law, which entitles you to a replacement, repair, or refund where items are faulty, not as described, or unsafe.

United Kingdom Customers

Customers from the United Kingdom are subject to additional entitlements under UK Law. As a UK customer, you have the right to cancel your order and return your mystery box/product for any reason within 14 days of delivery. To receive a full refund, the entire box must be returned in their original condition, complete, and unused.

Please note that the customer is responsible for covering all return shipping costs. Additionally, for health and hygiene reasons, any beauty or cosmetic products that have had their protective seals broken or packaging opened after delivery cannot be accepted for return or refund.

UK refund process:
Please reach out to info@scoopsocietyco.com to initiate your return and receive shipping address information. No returns will be accepted without prior notification to Scoop Society Co.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days for the full price of the mystery box, plus the cost of our standard outbound delivery option. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@scoopsocietyco.com.

Deductions for Handling: We inspect all returned mystery boxes. If the value of the items has been reduced because they have been handled excessively, opened, or if the original product packaging is damaged, we reserve our legal right to deduct the cost of this loss from your final refund amount.

Scoop Society Co currently ships worldwide!

I offer free standard shipping within Australia on all orders, and free express shipping on orders over $150.

Free shipping is available to other locations as below:

• New Zealand orders over $120NZD.
• US orders over $140USD.
• UK orders over £100
• EU orders over 120€
  

For all other orders, shipping is weight-based and automatically calculated at checkout, so you can see the cost before completing your purchase.

I also regularly review my shipping rates and am always working to keep them as low and accessible as possible for you.

My current fulfilment time (time to pack order) is between 1-3 business days (Mon-Fri).

Shipping times will vary depending on your location and the shipping option selected at checkout. I ship via Australia Post, and the below timeframes are based on their estimated delivery windows:

Within Australia:

Standard (Parcel Post):

• Same state (SA): 2–4 business days
• Interstate: 3–6 business days

Express Post:

• Same state: 1–2 business days
• Interstate: 1–3 business days

International orders:

Delivery times vary depending on the destination and service selected, but generally:

• Standard international: ~6–25+ business days
  (Delays may occur due to customs and local postal services)

Please note:

• All timeframes are estimates only and can vary due to factors like weather, peak periods, or postal delays
• Delivery times are counted in business days (Monday–Friday) and exclude weekends and public holidays

No - you won’t need to pay anything extra 😊

I currently absorb the 10% tariff myself, so there are no additional charges for you on delivery. What you pay at checkout is the final amount.

Please note that this is something I regularly review in line with any changes to US legislation, so it may be updated in the future.