Refund policy

Scoop Society Co does not offer refunds for change of mind on any purchases. As Mystery Scoops are a surprise experience, refunds also aren’t available for items that may not suit your personal taste or preferences.

However, if you receive any damaged or faulty items, please reach out within 48 hours of receiving your order at info@scoopsocietyco.com, and this will be happily sorted out for you.

United Kingdom and EU Customers

Customers from the United Kingdom and the EU are subject to additional entitlements under UK and EU Law. As a UK/EU customer, you have the right to cancel your order and return your mystery box/product for any reason within 14 days of delivery. To receive a full refund, the entire box must be returned in their original condition, complete, and unused.

Please note that the customer is responsible for covering all return shipping costs. Additionally, for health and hygiene reasons, any beauty or cosmetic products that have had their protective seals broken or packaging opened after delivery cannot be accepted for return or refund.

UK/EU refund process:

Customers can use the self serve portal to return or cancel an order by logging into your account and following the return/cancellation prompts via https://account.scoopsocietyco.com

If you have sent your purchase back for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days for the full price of the mystery box, plus the cost of our standard outbound delivery option. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@scoopsocietyco.com.

Deductions for Handling: We inspect all returned mystery boxes. If the value of the items has been reduced because they have been handled excessively, opened, or if the original product packaging is damaged, we reserve our legal right to deduct the cost of this loss from your final refund amount.